Enquiry
Tell us about the property, service required and the best way to contact you. Your enquiry receives a reference and is stored securely.
How it works
One connected journey from enquiry to aftercare.
Our administration system links the important customer, property, quotation, contract, invoice and guarantee information so each stage follows the last.
Initial discussion
We review the information, ask any useful questions and decide whether photographs, measurements or a survey are required.
Survey and specification
Where needed, the property and openings are assessed so the products, access, installation method and finishing details can be recorded.
Quotation and sales contract
You receive a written quotation. When the quotation is prepared, the related customer sales contract can be completed with the job details.
Approval and scheduling
Once the scope, price, terms and any deposit are agreed, the work can be planned and the customer kept informed of the expected timetable.
Installation or repair
The agreed work is completed and any necessary snagging or variation is recorded.
Invoice and payment
The quotation is converted into an invoice, payments are recorded and the remaining balance is kept clear.
Guarantee and completion documents
When the invoice is confirmed as paid, the customer guarantee and complaints policy can be issued as a completion pack.
Request a quotation
Tell us about your property.
Your enquiry is saved securely before any notification email is sent, so your details are not lost if an email provider is temporarily unavailable.
Free callback request