Helpful answers before you request a quotation.
These answers explain the normal customer journey. The exact scope, products, price, timetable and terms for a job are confirmed in the written quotation and contract.
Do you provide free quotations?+
You can request an initial discussion and quotation through the website. Some work may require a survey before the final scope and price can be confirmed.
Why might a survey be required?+
A survey helps confirm measurements, product choices, access, safety considerations, installation details and any property restrictions that could affect the work.
Will the quotation be itemised?+
The quotation system records line descriptions, quantities, unit prices, VAT, deposits, total price and written terms.
What happens after I accept a quotation?+
The related customer sales contract can be completed with the customer, property, survey, payment and cancellation details before work proceeds.
Can a repair be carried out instead of replacement?+
Where a suitable repair is practical, we can discuss options for failed glass units, locks, handles, hinges, draughts and alignment issues.
When do I receive a guarantee?+
After the work is complete and the invoice is confirmed as paid, the customer guarantee and complaints policy can be issued as a completion pack.
How is my information used?+
Your details are used to respond to the enquiry, prepare customer records and documents, manage the work and meet normal business, accounting and aftercare obligations.
How do I make a complaint?+
You can contact Supershield Glazing by email, telephone or post. The complaints policy explains acknowledgement, investigation, written response and escalation stages.
Ready to discuss your glazing project?
Tell us what you need and we will contact you to discuss the property, survey requirements and next steps.